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Help

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Fill in this form to ask us to contact you to help sort out an issue with your Citizen Portal account. This is the account used on:

our waste forms, such as report a missed collection
your housing benefit account (if you require assistance with your online letters account email statement.online@bristol.gov.uk)

We aim to contact you within 1 working day.

What were you trying to do?Create an accountSign into an accountOtherYou need to tell us what you were trying to do

Describe the problemYou need to describe the problemTry to give us as many details as possible

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Your email addressYou need to tell us your email addressWe need the email address you used to create your account.

Read our privacy statement to see what we do with your personal information.

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